
Have Questions?
How does a return work?
We back the quality of JenniBag, and your satisfaction comes first. If your purchase isn't everything you hoped for, just email us at our contact page to start a return.
I own the Classic JenniBag, will this still work?
Absolutely! This roller attachment was built for Classic JenniBag owners who want more flexibility. Just slide it into the base sleeve and you're ready to roll.
Can the roller live inside my JenniBag when it's not in use?
Yes! The roller attachment folds flat and tucks neatly inside your JenniBag — so you can swap between carry and roll whenever you like.
What material is the roller attachment?
It's built from premium aluminium alloy, ready for drops, rough handling and the chaos of travel.
How high does it reach when extended?
The handle reaches up to 45 inches — made for travelers between 5’0” and 6’0” to roll comfortably.
Who should get this?
This is for JenniBag (Classic Edition) owners who want to move up to a rolling experience. Since your Classic Jenni already has a built-in sleeve, you simply slide the attachment in and roll just like the Roller Edition.
How long will shipping take?
JenniBag® orders are prepared and then sent anywhere in the United States taking on average 6-12 working days.
Shipping outside the US runs 6-12 working days depending on where you are:
- United Kingdom: 5-10 days
- Canada: 7-12 days
- Australia: 5-10 days
- Germany: 7-15 days
- Europe: 7-15 days
- Rest of world: 7-15 days
In a hurry? We also offer Priority Delivery and Full Parcel Protection at checkout — ideal when you need your order sooner. Pick either one if your order can't wait.
Please allow 1-2 days while our team prepares and dispatches your order by hand.
Is this JenniBag®'s official website?
Yes, you can recognise the official JenniBag® website by its url: www.jennibag.com. You're in the right place.
Why won't my tracking number update?
Tracking numbers usually go live 3-5 working days after you order. The delay happens because the link only switches on at the first checkpoint - "the airline center" - when your product is handled for its flight. If your tracking number still isn't working after 5 days, please write to us at our contact page and we'll chase your order down personally, or you can follow your shipping status by TAPPING THIS!