Refund policy
Refund Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund process.
Refund Eligibility
You may request a refund within 30 days of receiving your order. Items must be unused, unwashed, and in original condition with all tags attached. The product packaging must also be intact.
Non-Refundable Items
The following items cannot be refunded:
- Items used, washed, or damaged by the customer
- Items without original tags or packaging
- Custom or personalized orders
- Sale or clearance items marked as final sale
- Items purchased more than 30 days ago
Refund Process
To initiate a refund:
- Contact us at supportjennibag@gmail.com with your order number and reason for return
- Receive return shipping instructions
- Ship the item back to us in original condition
- Once received and inspected, we will process your refund
- Refunds are issued to the original payment method within 5-7 business days after inspection
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days with photos. We will arrange a replacement or refund at no cost to you, including return shipping.
Questions? Reach out to supportjennibag@gmail.com.