
Why Jenni?
Have Questions?
How Does A Return Work?
We back the quality of JenniBag, and your satisfaction comes first. If your purchase isn't everything you hoped for, just email us at our contact page to start a return.
Does It Keep Water Out?
We make the Jenni Luggage Tag from high-fiber water and tear-resistant PU leather, which brings both durability and sustainability.
What Size Is It?
At only 0.5 lbs, the luggage tag measures 2.8" x 2.8" inches, hitting the sweet spot between roomy and easy to carry for all kinds of trips.
Delivery Times
JenniBag® orders are prepared and then sent anywhere in the United States taking on average 6-12 working days.
Shipping outside the US runs 6-12 working days depending on where you are:
- United Kingdom: 5-10 days
- Canada: 7-12 days
- Australia: 5-10 days
- Germany: 7-15 days
- Europe: 7-15 days
- Rest of world: 7-15 days
In a hurry? We also offer Priority Delivery and Full Parcel Protection at checkout — ideal when you need your order sooner. Pick either one if your order can't wait.
Please allow 1-2 days while our team prepares and dispatches your order by hand.
Why Won't My Tracking Number Update?
Tracking numbers usually go live 3-5 working days after you order. The delay happens because the link only switches on at the first checkpoint - "the airline center" - when your product is handled for its flight. If your tracking number still isn't working after 5 days, please write to us at our contact page and we'll chase your order down personally.